Centre Occupancy

Please Note:

If occupancy reaches 95%, the following entrances will be OPEN and all other entrances will be closed for access. Security personnel will be controlling traffic at the following entrances:

  • Entrance 1
  • Entrance 2
  • Entrance 6
  • Entrance 8

Shopping centre capacity is calculated using social distancing guidelines and new occupancy restrictions put into effect by the Government of Alberta on December 13, 2020.

Occupancy Legend. 0-74% - Green Level. 75-89% - Yellow Level. 90-99% - Orange Level. 100% - Maximum capacity.

Plan Your Visit

Enjoy a convenient and safe storefront pick-up by reading through our Shopping Safely checklist. We have identified line-up management systems available at select retailers to help you plan for your visit.

For additional questions, you may also text us at 780-328-2768.


How often are you updating this information?

Kingsway Mall management receives live updates on how many guests are in the mall via the traffic counting system.

How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?

Centre capacity will be posted on the Kingsway website to allow guests to plan their visit and determine the best time to shop. We recommend guests shop on their own during off-peak hours.

Security staff will be circulating throughout the centre as we closely monitor the flow of customers in various corridors and at all entrances in anticipation of closing doors and zones as we reach capacity.

Should we reach near max capacity (Red), Security will close mall entrances and begin limiting entry into the mall on a one-out, one-in basis.

How do stores manage capacity? Are you able to provide capacity for every store?

The maximum capacity of each store will be posted on the store front. Each store will manage their own lines ups. Please refer to our Holiday Shopping Safely checklist for more information, including a list of retailers with line-up management systems.

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