Posted On 09.11.2020

Your Shopping Safety Checklist

What to Expect on Your Visit

  • Wearing a mask is mandatory.
  • No gathering is permitted. Essential visits only.
  • Total centre capacity has been reduced as per current guidelines. Please view our live capacity tracker on to help plan your visit.
  • The food court and all restaurants are available for take out and delivery only.
  • All food court seating is closed. Eating is not permitted in the common areas of the mall.
  • Shopping outside of peak hours is recommended (peak hours are 11am-4pm).
  • Increased signage to reinforce physical distancing, guide customer traffic flow, and hygiene.
  • We have increased our cleaning frequency in high-touch and high-traffic areas using best practices and products identified by health organizations.
  • Placed hand sanitizer stations throughout the shopping centre.
  • Smartecartes have been decommissioned.

How to make your shopping experience more efficient

In-Centre Mapping

Plan every step of your visit with the directional map under the Shop tab of our site. You’ll also be able to choose a parking spot to help plot the best path possible. Guests are encouraged to limit shopping trips to just one person from a household.

Live Chat & Text Help

Guest Service Staff are available to respond to inquiries about holiday services, store information, parking, and more. Text us at 780-328-2768 and we’ll be happy to assist you.

Different ways to shop at Kingsway

Our ShopNOW service makes it easier than ever to search for products before you visit. Find the gifts you’re looking for. Plan your trip. Save time.

Brands you love on SFS like Vans, Champs, Birkenstock, Steve Madden, Bose, and more!

Many stores are offering curbside pickup with dedicated stalls. Participating retailers can be found on our Curbside Pickup page along with a map of the locations. Purchases and pickups are made directly with each retailer.

  • Bell — Lineup here.
  • Ben Moss — Text your first name to 587-400-7386.
  • BonLook — Lineup here.
  • Hillberg & Berk — Lineup here.
  • Hot Topic — Scan storefront QR code to reserve your spot.
  • Jugo Juice — Lineup here.
  • Rogers — Scan storefront QR code to reserve your spot.
  • Telus — Text your name to 587-841-5166
  • The Source — Lineup here.
  • Treehouse Toys — Lineup here.
  • Virgin Mobile — Lineup here.
  • WOW Mobile— Lineup here.

Kingsway Mall gift cards can turn one gift into endless possibilities. This year, our gift cards are going online and can be personalized with a photo or video message. We are also introducing a group gift card option where collect contributions virtually on one gift card – perfect as a registry option for birthdays, weddings or special occasions and milestones.

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